Terms and Conditions
These Terms and Conditions govern your use of Grattiano Casino and form a legally binding agreement between you and the operator. By registering an account, making a deposit or placing a wager, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of these terms, you should not use the platform.
Eligibility
To register and use Grattiano Casino, you must meet all of the following criteria:
- Be at least 18 years of age
- Be a resident of a jurisdiction where online gambling is legally permitted
- Not be a resident of any excluded territory as listed in the operator’s restricted countries policy
- Not be a current employee, director or close relative of any employee or director of the operator
- Not currently be subject to a self-exclusion order from any licensed gambling operator
Providing false information during registration is a serious breach of these terms and may result in immediate account closure and forfeiture of any funds held.
Account Registration
Each player may hold only one active account. Duplicate accounts are prohibited and may result in suspension or permanent closure without notice. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. Notify the support team immediately if you suspect unauthorised access.
Deposits and Withdrawals
All deposits must be made using payment methods registered in your own name. Third-party payments are not accepted. Minimum deposit amounts apply per payment method and are displayed during the cashier process. Withdrawals are subject to identity verification in accordance with anti-money laundering obligations. The operator reserves the right to request supporting documentation before processing any withdrawal.
Bonus Policy
| Term | Detail |
|---|---|
| Eligibility | New players, first deposit only |
| Minimum Deposit | £10 |
| Wagering Requirement | 35x bonus amount |
| Validity Period | 30 days from credit date |
| Maximum Bet | £5 per spin while bonus is active |
| Game Contributions | Slots 100%, table games 10% |
Bonus funds are separate from real money funds and are used first. Winnings generated by bonus funds are subject to the stated wagering requirements before withdrawal is permitted. The operator reserves the right to amend, suspend or withdraw any bonus offer at any time without prior notice.
Prohibited Activities
The following activities are strictly prohibited on the platform:
- Using software, bots or automated tools to gain an unfair advantage
- Exploiting software bugs or glitches
- Colluding with other players
- Engaging in any form of fraudulent activity including chargebacks
- Attempting to launder money through casino activities
- Creating multiple accounts to claim bonuses more than once
Breach of any of the above may result in immediate account suspension, permanent ban, withholding of funds and referral to the appropriate authorities.
Responsible Gambling
Grattiano Casino is committed to promoting responsible gambling. Players can access the following tools via their account dashboard at any time:
- Deposit Limits: Set daily, weekly or monthly deposit caps
- Session Time Limits: Receive reminders and automatic logout after a set period
- Cooling-Off Period: Temporarily suspend your account for 24 hours up to 6 weeks
- Self-Exclusion: Close your account for a minimum of 6 months
- Reality Checks: Pop-up notifications showing time spent and net gaming outcome
If gambling is causing you distress, please contact the National Gambling Helpline on 0808 8020 133 or email support@grattiano.org.uk. You can also visit GamCare or Gamblers Anonymous for additional support.
Intellectual Property
All content on the Grattiano Casino platform, including but not limited to graphics, software, text and trademarks, is the property of the operator or its licensors and is protected by applicable intellectual property law. Reproduction, distribution or modification of any content without prior written consent is prohibited.
Privacy and Data Protection
Personal data collected during registration and use of the platform is processed in accordance with UK GDPR and the operator’s Privacy Policy. Data is used for account management, regulatory compliance, customer support and responsible gambling purposes. Your data will not be sold to unrelated third parties.
Limitation of Liability
The operator shall not be liable for any indirect, incidental or consequential losses arising from your use of the platform, including but not limited to service interruptions, technical faults or third-party payment processing delays. Total liability to any individual player in respect of any claim shall not exceed the amount deposited in the twelve months preceding the event giving rise to the claim.
Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Players may also refer unresolved complaints to the relevant Alternative Dispute Resolution service as designated by the UK Gambling Commission.
Amendments
The operator reserves the right to amend these Terms and Conditions at any time. Continued use of the platform following the publication of updated terms constitutes acceptance of those amendments. Material changes will be communicated via email to registered account holders.
Contact
For queries relating to these Terms and Conditions, please contact the customer support team at support@grattiano.org.uk or via the live chat feature available on the platform.